The Client Relations (CR) Coordinator for Research Grade pDNA acts as a liaison between the Production/QC teams and the client for the purposes of troubleshooting issues, as well as keeping clients updated on the status of their order(s). This role manages established clients and projects for Research Grade plasmid DNA manufacturing.
Essential Duties and Responsibilities:
Responsible for effectively capturing decisions, actions and outcomes from internal/client interactions with appropriate and timely follow up.
Responsible for the upkeep and organization of data in the Aldevron Database and NetSuite.
Responsible for ensuring that sales orders are set up correctly and ready to be integrated.
Responsible for confirming order set up in the Database is consistent and accurate.
Responsible for acting as an internal liaison between production/QC and the rest of CR.
All employees are responsible for the general upkeep of work and shared spaces.
Other duties as assigned.
Previous experience in a client facing role and GMP knowledge.
Minimum B.S. in a Scientific degree required, preferably molecular biology or biotechnology
Skills and Knowledge:
Thorough understanding of Research Grade plasmid manufacturing processes and services
Advanced computer skills (MS Office, CRM)
Excellent written and oral communication skills
Ability to maintain confidentiality
Ability to identify escalation points
Ability to work independently and as part of a team
Ability to manage changing priorities and deadlines
Other characteristics such as personal characteristics:
Demonstrated strength under pressure
Good listening skills
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers/filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to stand; walk; bend; lift up to 50 pounds; use arms, hands and fingers for various activities. This position may stand or remain sedentary for long periods of time.
Aldevron is a custom manufacturing organization that provides plasmid, protein and antibody development and production services. Headquartered in Fargo, ND with locations in Madison, WI and Freiburg, Germany we constantly look to innovate and advance life science through collaborative partnerships. Aldevron works with leaders in pharmaceutical, biotech and research institutions around the world to accelerate the development of drug, treatment and preventions for numerous diseases and genetic disorders. Our reputation for innovative solutions for our clients has allowed us to expand our organization and offerings in all service platforms. We are working in a landmark moment in the history of life science.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
To apply for this job please visit the following URL: https://www.applicantpro.com/j/488564 →